"Voe&s$K hond" mos

Ordered Saturday evening food from Simply Asia in Kenilworth via your App to break our fast with.

The App was taking long to through out an Order number. BUT my wifes account was deducted for the order. by the time we got to the store, The app still did not give an Order number. And the store said they do not have the order listed.

Those rude people you have working behind the counter treated my wife like she is trying to Cheat the system. Even after my wife showed them PROOF OF THE ORDER on the app and the payment notification.

they treated us like dogs by shewing us away saying speak to head office and not them. they were willing to process the order but we had to pay again!!! and then told us we must wait 1 hour. So we decided not to and left... While leaving. the app responded with an order number

I went back to cancel the order and ask for the refund, those idiots you have running the business there Tells me they still dont have the order number listed. they barely even looked.

Once again they shewed us away like dogs. If i was not fasting at the time, i would have smacked the smirk of that idiots face behind the counter.

My wife got a refund eventually after using the CHAT feature on the app but the experience has angered me to a point that i want action taken against those 2 fools behind the counter. and i want PRoof it was done!!!

Being Very busy does not give them the right to treat us like they want to and infront of other customers too.

I will not be supporting your brand any longer cause your APP sucks and your Employees Suck too.

Kenilworth is the worst of the bunch!