Very poor effort.

I ordered on the app on Monday night from Hobart Centre branch. 4 starters and 4 main meals. I went to collect. The manager himself packed my orders into bags and handed them to me. When I got home, there were 3 starters, and 4 main meals. I am 10-15 minutes away by car. I called and explained. The manager told me he would try and find a driver to deliver the missing starter. He called me 36 minutes later. He couldn't find a driver and wouldn't drive out himself.

My one guest had to go without a starter, while the rest of us all ate ours. It was ridiculous how little effort was put into fixing this. One got the distinct impression that they couldn't care less, and just waited a sufficient amount of time before calling back to make it look like they had tried. It is not about a driver. If you make a mess, as a manager jump in your car and fix the problem, don't sit on your backside and say sorry, maybe next time it will be better.

He offered to send me a R100 voucher as recompense. Not that it would have filled my guest's stomach, but I accepted anyway. 4 days later, I am yet to receive it. Another empty service effort.

Not that the branch is always teeming with people, either. I guess I have just realised why.