very bad customer service

Hi There

I am just here to inform everybody about an incident that occurred about a month ago at Simply Asia Cape Gate. My wife and I went for supper one night and waited over 2 hours for our food due to there extractor coming loose which sounded like a bomb was about to explode. Anyways we received our food eventually and was promised by the lady at the counter that she would speak to the manager and we would get a free meal upon our next visit. I have been there on 3 occasions enquiring about this free meal and she has always had some sort of sad excuse saying she needs the manager to override or the manager is not in saying we should come back next time, only for us to go there last night and the same lady is there, she sees me but does not come to explain to me but rather sends the chef to come and assist me. I explain the situation to him, he goes to her only for him to come back and tell me that they can't give the meal because the Operations Manager, whoever that is said they can't give the meal anymore. What makes this even worse is that the manager called personally and said I can come and collect the meal at any time. So much for a company keeping there word and promise. Very disappointed in this occurrence and I was a regular customer there too but definitely will not be back anytime soon.