Unprofessional service and lack of accountability

I am writing to express my disappointment and frustration with my recent experience at Simply Asia Clearwater Mall. On 09 Sep 2025, I placed an order, but after a long wait, I discovered that my food had been mistakenly given to another customer.

When I brought this to the manager's attention, I was shocked by her lack of remorse and apathy. Despite preparing a new order, she still managed to get it wrong. I had explicitly requested that my order be correct, but unfortunately, I didn't double-check it due to the lengthy wait.

What's even more disturbing is that the manager was the one who handled my order and yet showed no accountability or empathy. Her rudeness and lack of concern for customer satisfaction are unacceptable.

I hope you will take my complaint seriously and take necessary steps to address these issues. I look forward to hearing from you soon.

MaG