That's how you lose customers..

My bf made a reservation just for two on valentine day, we sat and waited 45 minutes till our drinks were given to us. The table seated next to us came in about 10 minutes after us, was given their drinks at 15 minutes and starters at 45 minutes.We then proceeded to wait an hour and a half, with no communication with our server. At that point we got up and went to pay for our drinks, which another server had said that we need to pay for our full bill yet we haven't eaten anything. Once I explained to the gentleman at the reception, he proceeded to give us our drinks for free and we walked out starving. Ps. Please put the telephone volume down for a hour and half it gave me a headache and don't slack.. That's how you lose customers.. It's understandable that it was a hectic day, but slacking