aA
ac A
1 reviews | Active since Dec 2016
03 Aug 2021, 08:53
Terrible service
I had a terrible experience with the branch in durbanville. I ordered for delivery and they gave the driver the wrong order. First they made him wait for an hour for my order to be ready. Then he gets here and gives me the wrong order, so I called him to come back. He didn’t even have my order when we checked which means the restaurant just gave him a bunch of other stuff, none of it mine. I left a complaint on the restaurant’s website. Someone emailed me to ask for more info and then didn’t get back to me. Then I get an sms saying thanks for the good review! What good review? It’s a complaint and you guys can’t even attend to it or give me any explanation for what happened, it’s pathetic really.
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Replies (3)0
Replies (3)
Simply Asia's replyOfficial
03 Aug 2021, 12:05Dear Ayesha
We are so sorry to hear about your disappointing experience. We have your details and have escalated it to the relevant department to get back to you.
Apologies about receiving a text for a positive review. We will look into this on our side.
Best Regards
Simply Asia Team
We are so sorry to hear about your disappointing experience. We have your details and have escalated it to the relevant department to get back to you.
Apologies about receiving a text for a positive review. We will look into this on our side.
Best Regards
Simply Asia Team
Simply Asia's reply03 Aug 2021, 12:05
Official
Dear Ayesha
We are so sorry to hear about your disappointing experience. We have your details and have escalated it to the relevant department to get back to you.
Apologies about receiving a text for a positive review. We will look into this on our side.
Best Regards
Simply Asia Team
We are so sorry to hear about your disappointing experience. We have your details and have escalated it to the relevant department to get back to you.
Apologies about receiving a text for a positive review. We will look into this on our side.
Best Regards
Simply Asia Team
aA
ac A's updateReviewer Update
05 Aug 2021, 09:33How long does it take for you to get back to me? This incident was on Saturday evening and I received an email on Saturday saying it would be escalated, you’re telling me 5 days later they still didn’t attend to it or have any idea what happened? Another reason I won’t order from your store again.
aA
ac A's update05 Aug 2021, 09:33
Reviewer Update
How long does it take for you to get back to me? This incident was on Saturday evening and I received an email on Saturday saying it would be escalated, you’re telling me 5 days later they still didn’t attend to it or have any idea what happened? Another reason I won’t order from your store again.
Simply Asia's replyOfficial
06 Aug 2021, 10:57 Dear Ayesha
We do apologise for the lack response in this regard. We believe that the Head of Operations (WC) have made contact with you yesterday in regards to this matter.
We trust that this matter has been resolved and that we will see you again at Simply Asia.
Best Regards
Simply Asia Team
We do apologise for the lack response in this regard. We believe that the Head of Operations (WC) have made contact with you yesterday in regards to this matter.
We trust that this matter has been resolved and that we will see you again at Simply Asia.
Best Regards
Simply Asia Team
Simply Asia's reply06 Aug 2021, 10:57
Official
Dear Ayesha
We do apologise for the lack response in this regard. We believe that the Head of Operations (WC) have made contact with you yesterday in regards to this matter.
We trust that this matter has been resolved and that we will see you again at Simply Asia.
Best Regards
Simply Asia Team
We do apologise for the lack response in this regard. We believe that the Head of Operations (WC) have made contact with you yesterday in regards to this matter.
We trust that this matter has been resolved and that we will see you again at Simply Asia.
Best Regards
Simply Asia Team