1 reviews | Active since Jul 2017
Terrible from the moment you step in until the moment you step out...Call it a consistent failure
<p>My partner and I went out for what was supposed to be a nice meal at Simply Asia, Honey Crest Shopping Centre a week or so ago.</p> <p>So here goes:</p> <p>1. I asked if there were any hot drinks on the menu. So I was told they do not serve any but I was accomdated as the waiter went to an adjacent restuarant to order from there (starts off okay). </p> <p>- 15 minutes later she returns saying they didnt have the irish coffee I ordered. Not sure why it took so long for he to figure this out but anyway...</p> <p>2. I order something else. She then leaves for 20 minutes. </p> <p>3. I order from another waiter as this is ridculous. </p> <p>4. I ordered the duck meal with jasmin rice and my partner get the chicken noodle dish</p> <p>5. 30-40 minutes passes</p> <p>6. The duck dish is cold. I send it back. </p> <p>7. My partners dish is badly presented and tastes just as bad. The onion storks are in the dish with large chunks of peppers and inedible onions. The sauce is lacking. She loves Simply Asia so she would know if it ain't right!</p> <p>8. I wait 15 minutes for warming the food at which point I check on it. </p> <p>9. The rice is now a rice pudding in some muddled heap. </p> <p>10. While all this was going on, there was no waiters on the floor which means it felt like strangers eating together in a room. </p> <p> </p> <p>This was all explained to the manager who was respectful and understanding as the dining experience was nothing short of disatrous. </p> <p> </p> <p>I was told that I would need to pay for two dishes. This was done thankfully. However my appetite was never recovered that night. </p> <p> </p> <p>I was promised vouchers to restore my faith in this franchise which has not been done, I have also not been contacted by anyone. </p> <p> </p> <p>I do not recommend this Simply Asia branch to anyone. Quite frankly I will never step foot in one again. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer
We are extremely sorry that you have experienced this. We do understand your frustration. Please accept our sincere apologies. Please be so kind to email us your contact details to *** and we will address this matter and provide you with feedback soonest.
Regards, The Simply Asia team
Dear Customer
We are extremely sorry that you have experienced this. We do understand your frustration. Please accept our sincere apologies. Please be so kind to email us your contact details to *** and we will address this matter and provide you with feedback soonest.
Regards, The Simply Asia team
