Stinking attitude!

So I called Simply Asia Clubview to place an order for delivery. To my horror, I am told that the bike is not working so there will be no deliveries tonight. As a concerned patron, I ask Merriam if Simply Asia is going to lose out on business due to their bike being out of service. She then puts me \on hold\" ( and by that, I mean she puts her hand over the phone speaker, enabling me to hear her insults over the phone) . She's blabbing to her colleague (in Zulu) that \"this woman is busy asking me about us losing business...etc etc\". She then puts Amish (manager on duty) who politely explains that their bike has some issues but a technician will be on site to fix the issue. My gripe is this: if Jaco, the owner, can deliver my order hardly a week ago, using his own car because of prior challenges explained to him about his staff taking an hour to deliver to my house which is a 3min drive...why is the staff so stuck up and feel the right to curse clients for no reason? I am definitely not ordering from SA anymore because as much as the owner might have good intentions, the rest of the team is dragging the entire store down. No complimentary meal required either. I value my life!"