Simply asia/Uber eats

Simply asia is normally my go to restaurant when my family wishes for treat. I have been a regular customer. I ordered via Uber eats on 21 February from the ***ey road branch. One of the meals prepared with prawns the 508 was absolutely blan obviously not prepared with a sauce. It smelt absolutely foul. Due to safety reasons we did not consume it. I reported It to the store. However in order for me to get a replacement they said I should then place another order and pay for it, they would send my replacement with my new order that is absolutely absurd! If I owned a restaurant to keep my clientel I would of ensured my customer received a replacement without having to spend another cent! I expressed my concern to the manager he said he would call head office and get back to me. He called me back saying head office says uber eats handles Uber refunds. I contacted Uber they insist they are a third party and do not prepare the food. They credited me R9 for a meal I paid R137 for. I reported back to the store manager he said he would contact Uber eats and get back to me. So who is too blame for this horrible food? Today is the 25th and still no feed back.