1 reviews | Active since Oct 2018
Simply Asia simply aweful
We have never received worse service in a restaurant. We arrived at 5.40 to enjoy the sushi special which ends at 6pm. We were told that there was a 30 to 40min waiting time. One hour later the manager appeared to check whether we were happy. She looked surprised to hear that we were hungry by now. 20mins later. No waittress. No food. No manager in sight. We found the manager at the front desk. When we complained about the 80min waiting time, her response was that this was the first she heard of this. Meanwhile, take away sushi was leaving the restaurant at a steady stream. 90 mins later our food arrived. The food was good. When we paid and left, the manager avoided eye contact and pretended to be busy under the counter. No apology. What a dissapointment!
Hi, thank you for bringing this to our attention. We are terribly sorry for the long wait, and for the trouble that this caused. Waiting for almost an hour and a half is unacceptable, and we would love to rectify this issue soonest.
Please could you email all your contact details to ***.za and we will ensure that a member of the team contacts you accordingly. In your email, please could you let us know what store this occurred at? Kindly include your HelloPeter user name in the email to link your complaint to your email.
Once again we are so sorry for what you experienced.
Kind regards
Hi, thank you for bringing this to our attention. We are terribly sorry for the long wait, and for the trouble that this caused. Waiting for almost an hour and a half is unacceptable, and we would love to rectify this issue soonest.
Please could you email all your contact details to ***.za and we will ensure that a member of the team contacts you accordingly. In your email, please could you let us know what store this occurred at? Kindly include your HelloPeter user name in the email to link your complaint to your email.
Once again we are so sorry for what you experienced.
Kind regards
