pM
palesa M

1 reviews | Active since May 2015

06 May 2015, 20:14

simply asia ******* service

I received the worst service ever.i spent 1hour 15min waiting and in all that time my waiter came twice to take my order n bring my drinks.a table that came after us, had more people than us and ordered after us received their food first even though we'd all ordered the same noodle dishes.the managers kept walking around and didn't even bother to come check if we ok or if we had been served.needless to say after all that waiting and having received only one drink we told them to cancel the order and bring our bill that's when our food miraculously appeared with a less than half hearted apology.i asked them to wrap it up because I had lost my appetite and that also took a while.the only thing speedy about today was the rate at which my bill came. I absolutely love the franchise but today left a lot to be desired.??

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Replies (1)
Simply Asia
Simply Asia's reply07 May 2015, 14:17
Official
Hello Pale2306,

It is with deep regret that you received a disappointing service from one of our Simply Asia stores and I would like thank you for bringing this to our attention.

At Simply Asia we thrive to exceed our customers' expectations, and we value all the feedback we get from our customers.

I have sent your feedback to the store for follow up. Please let me know should no one contact you within 3 days.

Once again your future feedback will always be appreciated and do not hesitate to contact me.

Regards
Olivia