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carol S

1 reviews | Active since Apr 2010

31 Oct 2022, 07:16

Simply Asia paarl

It was the worst experience of my life. We got there ordered and were told it would be ready in about 20min. Well we waited for an hour people came in and out and we waited. When we eventually asked we were told the was a mistake with the order. No one had the decency to come and tell us no they just carried on. After the inquiry they said another 2 min we waited for 3min still no joy. Then we said pls cancel the order. Then they called the Manger who offered a discount. We promptly refused and asked for a refund. I would never recommend this branch to anyone. Not if you want to eat when you hungry. You might never eat if you wait on them.!!!!

Hi Carol Steyn,

Thank you for taking the time to review us. We would really appreciate the opportunity to contact you directly regarding your experience.

Please could you email your contact details to *** so we can get in touch with you.

Kind regards, Simply Asia

So as you can see I was asked to send a email with my detail so they could contact me. The manager I think did call me but then proceeded to lie by using loadshedding as an excuse for the bad service. Looks like he did not read the complaint as we were there. There was no loadshedding. This is a very bad reflection of simply asia

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Replies (3)
Simply Asia
Simply Asia's reply31 Oct 2022, 10:44
Official
Hi Carol,
Thank you for bringing this to our attention. We have passed this onto the relevant operations manager who will be in contact with you. We are very sorry about the inconvenience caused.
Regards, The Simply Asia Team
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carol S's update02 Nov 2022, 13:44
Reviewer Update
Well these people must be very busy still no call. I hope it's not going to be the same.person who **** to me last time. I suppose time will tell
Simply Asia
Simply Asia's reply02 Nov 2022, 14:19
Official
Hi Carol

Thank you for bringing this to our attention. We will follow up with our team to resolve this for you.

Kind regards,
Simply Asia Team