Simply Asia Manager **** to me after bad service

I made an Uber eats order to the Mall of Africa branch. After accepting my order on the app the driver came to collect only to be told they cancelled on their side. After allot of to and fro with the Manager she noted sorry for the inconvenience and that she would send me my order the next day complimentary at 12h00. When i called lunchtime i was met by Anna who said she would call me back after talking to the Manager who was on duty. Anna calls back to say the manager the night before says she no such recollection of that agreement and should call back. I was not impressed and called back when i was told she would be on duty. She refused to pick up the phone. For me its the principal, its not right to promise one thing then renege and make the customer run around. we waited over an hour for our food only to be told sorry our kitchen closed early. I may be just one person but until this is made right i will no longer be supporting the franchises. wow what a experience!