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1 reviews | Active since Mar 2015

08 Mar 2015, 13:39

simply asia gateway lies about halaal status

Being a simply asia food fundi and being a muslim i called simply asia gateway. I asked about their halaal status and from where their meats is being sourced from. They told me they source it from simply asia pavilion branch. So i called the pavilion branch and spoke to the manager. They said that they do not supply gateway branch with the halaal meat as simply asia pavilion is fully halaal. So i called the gateway branch again abit irritated at this and asked where do they source their meat from. Now they saying they get it from zain at star meats. So i call star meats and speak to zain and they also confirmed that they do not supply gateway with anything.i am so upset because they are lying to the muslim public that they are halaal and get their meats from a halaal supplier but they do not. PLEASE DO NOT BUY FROM SIMPLY ASIA GATEWAY AS THEY ARE NOT HALAAL COMPLIANT!!! The owner has no morals whatsoever to lie to the muslim customers about being halaal knowing how important halaal status is!!!

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Replies (1)
Simply Asia
Simply Asia's reply31 Mar 2015, 11:23
Official
Hello shah786,

Dear Shahieda

Thank you for taking the time to send us your feedback. It is greatly appreciated.

Our non certified stores serve alcohol therefore can't be certified as halaal, however we pride ourselves in being halaal friendly and have very strict regulations in place to ensure this. Therefore we thank you for bringing the above to our attention and promise to take this matter up very seriously with the franchisee.

I have forwarded your email to our operations team who will conduct an internal investigation. A representative from our head office will contact you thereafter to provide feedback once this is complete.

Please feel free to contact me should you have any further comments or should the matter not be resolved in a satisfactory manner.

Kind regards
Olivia