SIMPLY ASIA FOURWAYS - PATHETIC EXPERIENCE!!!

I am appalled by the disgusting service received yesterday afternoon at Simply Asia Fourways Mall!!!! Never have I expected to feel this way about an outlet that is one of my favorites - but I doubt I would ever want to go back!

The service received by the cashier Salome (invoice number 42569) was pathetic! She has no customer service s****s whatsoever and I cannot understand how she has been employed to represent your company!

Firstly, I arrived at the counter and she looked at my face - I pulled out a menu from the rack on my own and as I was about to order, she called forward the lady behind me and took her order. Her next words to me were "are you ready now?! I placed my order for my favorite sushi (882) and a coke and stated "eat in". I made payment and we proceeded to a table.

After waiting half an hour for my order, she raises a packet and just drops it onto the counter saying "your order is ready" and looks away. When I reminded her that we are eating in she very bluntly said "oh well nobody told me - you must learn to talk!" Like what the hell?????

My friend got up and fetched it and she then brought another set of chopsticks and simply left it on the table without a word - the least she could do is put on a smile and apologize , or offer to at least plate our meal - or give us bowls for the soy sauce! She did none of this so we just ate our sushi out of the take out containers and I could not wait to get out of there!

Furthermore, if you would like to see a picture of the condition in which our order was just dumped into the container and all soggy, I have one to send to you - but you will also see it uploaded on social media.

I am seriously disappointed with this event! Never mind the venue is so claustrophobic and cramped, I still chose to be a regular customer here - but I did not expect to be having a "meal" while treated like a bag of ****!!!!