VS
Vish S

1 reviews | Active since Sept 2019

02 Oct 2024, 19:13

Simply Asia Fourways bad service

Ordered on line from Simply asia Fourways Mall a few months ago and they totally messed my order up. It was so bad I vowed never to go back. Anyway last Saturday we were at Fourways mall and decided to give them another try. This time round it was a sit it. Once again they got our orders all wrong and the food was horrible. We called the same manager we complained to the last time and I must say he is not capable to be in that role He showed zero remose, said sorry and moved on. He has zero customer skills. We pay our hard earned money to eat put and expe t to get good food and what we actually pay for? BTW, when I stopped going to Fourways, I started to go paulsof. The service there is top notch with good food. However Fourways has left a sour taste with me and I guess I won't be going back to any branch

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Replies (1)
Simply Asia
Simply Asia's reply07 Nov 2024, 15:26
Official
 
Hello,
We’re truly sorry to hear about your recent experience with us. Please know that we’ve escalated this matter, and our operations team will be reaching out to you shortly to address it.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.