RJ
Riaan J

1 reviews | Active since Nov 2018

08 Feb 2022, 07:51

Simply Asia Chef tried to FIGHT with me!!

If there was anything less than a star, Simply Asia Horizon Bay would have received it.

Went out to dinner tonight, during the meal I requested condiments, of which my waiter advised she would get it. I then realized I still had some of it left and just needed to refill. I got up, and tried to get her attention by pointing at her to one of the chefs by the name of Wayne.

He first ignored me, I then proceeded to flick my hand to say " its ok dont worry" . He took his mask off, and flicked his hand at me. At this point I felt fairly frustrated and somewhat disrespected, that I ended up flicking him off. He then responded by doing the day, and directly after that approached from behind his glass window/divider in a very aggressive way, that one of his colleagues had to step in the middle. Then the manager, Sarah, came to me and advised me to get out of their kitchen. I wasn't in the kitchen, but on the other side of the glass window close to where he was cooking for sure, but not in the kitchen.

I then went back outside to proceed with my meal, WHEN THE CHEF CAME TO ME AND TRIED FIGHTING ME.Yes, he tried fighting me and again one of his colleagues had to stop him.

The unprofessional manager then did not try to de-escalate the situation or reprimand this agreegrissive chef, but came to me and asked who pull the middle first first....I know that pulling a middle finger is not the most mature thing to do, but I honestly was frustrated. The mere fact that he tried fighting with me afterwards and the manager didn't do ANYTHING about it, is so crazy to me.

Sarah the manager even decided to tell me she doesn't want to hear what I have to say, because when she tried asking about who pulled the middle finger first, I asked her repeatedly is this the way you treat your customers?

Never in my life will I ever return to that place. Basically I could have been in a fight with Chef when all I wanted was condiments.

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Replies (1)
Simply Asia
Simply Asia's reply09 Feb 2022, 08:09
Official
Dear Riaan

You are currently in discussion with Enzo Cocca, Group General Manager at Simply Asia regarding this matter. Your post is incorrect and factually inaccurate. We have arrived to this conclusion after numerous statements as well as reviewing CCTV footage which is only clear. Further communication will follow directly to you.

Best Regards
Simply Asia Team