SS
Shereezia S

1 reviews | Active since Mar 2023

21 Mar 2023, 15:43

Simply Asia Atlasville Mall

I wanted to find out about the half price sushi(days available, times etc.), I called on Monday at 1pm. I was told that half price sushi takes place on Tuesdays, and that I should come in at 11am.

I drove to Atlasville mall on Tuesday, and I was rudely told by the manager that half price sushi takes place on Mondays. I tried showing him my call log, showing that I did call on Monday(the day before) at 1pm and was advised by a staff member to come in Tuesday 11am. He said that: "a call proves nothing" and that "his personal mobile records phone calls and that next time I should record it."

The owner overheard everything and said that not once has he ever had half price sushi on Tuesdays, and that I should "enjoy my day" sarcastically.

I would never recommend anyone going to a place where the manager speaks so rudely to customers, accusing me of lying over half price sushi and the owner allows his staff to speak rudely to customers and participates in such behaviour. This is totally unacceptable.

P.S. This took place on HUMAN RIGHTS DAY!!!!

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Replies (1)
Simply Asia
Simply Asia's reply22 Mar 2023, 08:05
Official
 Hi Shereezia Sattar,

Thank you for bringing this to our attention. 
We are very sorry to hear about the unfortunate experience.
A team member will be in contact with you soonest to discuss the below matter.
Once again we apologise for the inconvenience caused.

Regards,
The Simply Asia Team