Shocking Service

Last night we placed an order by phone with SimplyAsia at ER Mall branch at17.45 and were told it would be ready in 15 minutes. This was for my neighbors and myself 3 people. I arrived at 18.00 waited 10 minutes and the packet containing the order was handed to me. When arriving at home my neighbors wife was waiting for me and told me that 2/3rds of the main order was not put in the packet and they phoned requesting that I go back. This is a 10km trip and I was very upset as the traffic is heavy at the ER Mall main road. My neighbors husband said he will go and get it while I sat on the phone for 25 minutes with a message of "Sorry this number is busy try again later" message having tried 136 times. Snap shot photo of phone record available. I was the only customer in the shop when I arrived as well as when I left. Not only that but we order a dessert of Bananas and Ice cream for 3 people. The ice cream was dumped into 1 box not 3. Why did they not give each item its own box? Too stingy? They may as well have dumped the entire contents into a PnP bag and saved 9 boxes. If the place was crowded then I could understand it but being the only person there? My suggestion is to change the name from SimplyAsia to SimplyA-holes. After this experience I for one will not use the rotten service again. Highly disappointed.