Sharp bone in sushi stabbed my pallet

We called and ordered a takeaway delivery as we usually do.<br> <br> We enquired to how long it would take, to which Charline (or whatever the ladies name is who answers the phone) mentioned it would take 50 min. After discussion I decided to rather drive to the restaurant to which my colleague called them back shouldn't have been more than 5 min after he placed the order. Stated to them to cancel the delivery we will fetch it our self to which she confirmed over the telephone.<br> <br> When I went to collect the order everyone went in a scurry to find the order which did indeed go out on delivery. to which she just was just indifferent about.<br> <br> Once the delivery was received, surprise surprise extra delivery costs charged on the account.<br> <br> And not that that is enough I had found a bone in the salmon sushi I had ordered. Photo's available. Just as I took a bite it stabbed me in my pallet!<br> <br> When I called and requested to speak to the manager regarding this, she just hung the phone up in my ear!!<br> <br> I have been a loyal happy customer of this establishment for quite some time and I have never been as horrified by the service.