RE
Regan E

1 reviews | Active since Feb 2014

12 May 2015, 13:13

Seating of customers outside in the cold

RE : Smaller qm2 resulting in seating outside of customer and the bad attitude of manager<br> <br> Went for the buy 1 get 1 special on tuesday night. Also went the week before. Was told 1 that no space is available inside but can sit outside .( note it was a cold winters evening.) A waiting list exist for this establishment but its however not a good practice due to the significant amount of walk in clients and the fact that the list is not strictly adhere to but changed as per managers preference. I approached the manager and requested to have the special rather as a take away than a sit down. She arrogantly rep**** that its not available for take aways. For me its not reply but how she dealt with matter/response . Logic tells me that due to the fact that the space has decreased that a waiting list should not exist especially if you know that you have quiet alot of walk ins from the gym downstairs and the amount of youngsters staying in area ( sound business decision). I have been a loyal customer of this branch for last 4 years but will rather drive to another branch than use this one again.

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Replies (1)
Simply Asia
Simply Asia's reply15 May 2015, 11:39
Official
Hello reverts,

It is with deep regret that you received a disappointing service from one of our Simply Asia stores and I would like thank you for bringing this to our attention.

At Simply Asia we thrive to exceed our customers' expectations, and we value all the feedback we get from our customers.

I have sent your feedback to the store for follow up. Please let me know should no one contact you within 3 days.

Once again your future feedback will always be appreciated and do not hesitate to contact me.

Regards
Olivia