POOR SERVICE
<p> Yesterday, my family and I decided to go out for supper and we chose Simply Asia because i have heard such amazing reviews of the food.<br />My dad had ordered for the whole family - When we received our food I was BLOWN AWAY. It is by far the best take out I have ever had! With that being said, my husband and I decided to place another order for two take away meals.<br />We waited for a long 20 minutes so we decided to go to the cashier - She said that the food is there and I should wait to receive it - She also asked if I had given the lady my slip and I told her YES i did. <br />5 minutes had passed and I asked where is the food that she said was ready. The cashier went to the back and there was chaos going on. I had to call her to tell me what is going on as I was now waiting for <br />25 minutes for my food.<br />The cashier told me that they had not even started with our food as they did not see the slip!!!!<br />I was furious with this not because of the "mistake" made as we are all humans but for the fact that the 2 lady's did not make any attempt to inform us of the problem at the back or that they are sorry for the delay etc.<br />Please bare in mind that the cashier was in the back busy with the sue-chef and they were all arguing causing a commotion. Other customers were queuing up and no one was at the front anymore.<br />After 30 minutes passed and our food still not ready my husband asked to cancel our order and that we want our money back. The sue-chef lady came to us to say it’s done and that we must please wait. Minutes went by and it looked like another mistake was made - packing 2 chicken instead of the 1 chicken 1 beef we had ordered.<br />What infuriated us most is when calling the cashier asking her what is the problem now - She CHOSE TO IGNORE us despite calling for her several times in the presence of other customers waiting in line. <br />My husband said that she was purposely ignoring us.<br />It was so frustrating that eventually after 40minutes of waiting we got our order. I told them that this was absolutely poor service they had given first time customers. The 1 lady (sue-chef) THEN apologised and the cashier just looked at us!!<br />I am highly disappointed in the customer service received from Simpy Asia Mall of Africa as the food was terrific.<br />I am a customer relations Manager myself and would expect the same kind of great service that I give to my customers. Like i said before, mistakes<br />happen but when you get service like what we received, it is SIMPLY UNACCEPTABLE!!!<br />I hope to receive feedback</p>