DM
David M

1 reviews | Active since Apr 2023

17 Apr 2023, 12:47

Poor quality food

Ive ordered from the Stoneridge brand via Mr Delivery four times, and each time the quality of food gets progressively worse, I kept ordering in the hope that maybe there was a reason for the poor quality (busy Friday nights, late Sunday evenings) but last night was the final straw. I ordered 2 x Basil Fried Rice - Chicken and I could count on one hand the quantity of chicken there was in the meal.

I contacted the manageress hoping for a resolution and was simply told that she will keep a better eye on the food leaving the kitchen, that should be part of your job I believe.

None the less, wont be going back.

0
Replies (5)
Simply Asia
Simply Asia's reply17 Apr 2023, 14:30
Official
Hi David,

We are concerned to see that your experiences with us have not been good ones. This is not the standard we wish to provide to our customers and would like the opportunity to rectify this.

One of our Operation managers will be in contact with you shortly.

Kind regards,
Simply Asia Team
DM
David M's update19 Apr 2023, 11:45
Reviewer Update
Hi Simply Asia Team,

Thank you for your response.

Disappointingly I am yet to be contacted, is there a time frame within which I could expect to be emailed/called?

Thank you
Simply Asia
Simply Asia's reply19 Apr 2023, 15:45
Official
Hi David,

Thank you for your bringing this to our attention.

We will follow up with the relevant operational team member and they will be in contact with you soonest.

Kind regards,
Simply Asia Team
DM
David M's update25 Apr 2023, 07:36
Reviewer Update
I just want to express my thanks to Rebecca who managed to assist and help resolve.
Simply Asia
Simply Asia's reply25 Apr 2023, 07:48
Official
Hi David,

Thank you for your feedback.

Kind regards,
Simply Asia Team