BS
Bhavna S

1 reviews | Active since Jun 2016

07 Jun 2016, 16:55

Poor customer service from manager

<p>My cousin and I often have lunch at simply asia and today we decided to try the two for one noodle special.</p> <p>There is a smell and taste that chicken has when it is not prepared well and my meal smelled and tasted awful. My cousin's meal was fine. He agreed that I should take mine back to them because it was inedible, so I did.</p> <p>The manager, whose name I believe is Masiyah, refused to do anything about it, stating that the meal does smell and taste like that and that customers complain regularly about it. This is ridiculous as the staff did not inform me that the meal isn't well received by most. I gave the meal back to them ( with no reimbursment, no offer for another meal or even an apology) and got kfc instead. </p> <p>I had barley touched the food, and I was clearly an unhappy customer, yet the manager refused to do anything about it? She just didn't care. That's poor customer service and I won't be eating there again. </p>

0
Replies (1)
Simply Asia
Simply Asia's reply14 Jun 2016, 09:21
Official

Dear Bhavna

Thank you for contacting us with your feedback. It is unfortunate that you have had such an unpleasant experience at one of our Simply Asia Stores. A representative will be in touch with some feedback.

Please feel free to contact us should you have any further comments or queries or should the matter not be resolved in a satisfactory manner.

Kind regards
The Simply Asia Team