MN
Malcolm N
1 reviews | Active since Dec 2016
18 Aug 2023, 17:06
Pathetic service from Simply Asia Gateway
Pathetic service from Simply Asia Gateway. I logged a complaint and my ticket is being ignored. I was not charged the correct price as discount on new dish was not honoured.
Helpful (0)
Replies (6)0
Replies (6)
Simply Asia's replyOfficial
20 Aug 2023, 16:37Hi Malcolm,
Thank you for bringing this to our attention. We have passed this onto a team member to make contact with you soonest.
Regards,
Simply Asia
Thank you for bringing this to our attention. We have passed this onto a team member to make contact with you soonest.
Regards,
Simply Asia
Simply Asia's reply20 Aug 2023, 16:37
Official
Hi Malcolm,
Thank you for bringing this to our attention. We have passed this onto a team member to make contact with you soonest.
Regards,
Simply Asia
Thank you for bringing this to our attention. We have passed this onto a team member to make contact with you soonest.
Regards,
Simply Asia
MN
Malcolm N's updateReviewer Update
21 Aug 2023, 08:20I submitted a complaint on the website and received acknowledgement of it which and thereafter a response that makes no sense! What is the point of your ticketing system?
MN
Malcolm N's update21 Aug 2023, 08:20
Reviewer Update
I submitted a complaint on the website and received acknowledgement of it which and thereafter a response that makes no sense! What is the point of your ticketing system?
Simply Asia's replyOfficial
23 Aug 2023, 08:06Hi Malcolm,
Thank you for informing us, however, we have been made aware that one of our Operation managers has made contact with you and has resolved the matter.
Please may you confirm this?
Regards,
Simply Asia
Thank you for informing us, however, we have been made aware that one of our Operation managers has made contact with you and has resolved the matter.
Please may you confirm this?
Regards,
Simply Asia
Simply Asia's reply23 Aug 2023, 08:06
Official
Hi Malcolm,
Thank you for informing us, however, we have been made aware that one of our Operation managers has made contact with you and has resolved the matter.
Please may you confirm this?
Regards,
Simply Asia
Thank you for informing us, however, we have been made aware that one of our Operation managers has made contact with you and has resolved the matter.
Please may you confirm this?
Regards,
Simply Asia
MN
Malcolm N's updateReviewer Update
23 Aug 2023, 14:02Your Operations manager responded to the HelloPeter complaint whilst nobody has responded to the complaint I sent online to your organisation. I presume then that your online facility is not operational and accordingly should be removed, unless it is your intention to mislead and frustrate your customers.
MN
Malcolm N's update23 Aug 2023, 14:02
Reviewer Update
Your Operations manager responded to the HelloPeter complaint whilst nobody has responded to the complaint I sent online to your organisation. I presume then that your online facility is not operational and accordingly should be removed, unless it is your intention to mislead and frustrate your customers.
Simply Asia's replyOfficial
19 Mar 2025, 09:42Hi Malcom, To fully understand and be able to assist please could you email *** for us to follow up with the team. Kind regards Simply Asia
Simply Asia's reply19 Mar 2025, 09:42
Official
Hi Malcom, To fully understand and be able to assist please could you email *** for us to follow up with the team. Kind regards Simply Asia
MN
Malcolm N's updateReviewer Update
22 Apr 2025, 12:56Hi Simply Asia
Kindly note the correct spelling of my name.
Your response dated 19-Mar-2025 relates to a matter raised in August 2023. The e-mail address you providing is not displayed in your response. How do you expect someone to respond, and after all this time?
Regards,
Malcolm
Kindly note the correct spelling of my name.
Your response dated 19-Mar-2025 relates to a matter raised in August 2023. The e-mail address you providing is not displayed in your response. How do you expect someone to respond, and after all this time?
Regards,
Malcolm
MN
Malcolm N's update22 Apr 2025, 12:56
Reviewer Update
Hi Simply Asia
Kindly note the correct spelling of my name.
Your response dated 19-Mar-2025 relates to a matter raised in August 2023. The e-mail address you providing is not displayed in your response. How do you expect someone to respond, and after all this time?
Regards,
Malcolm
Kindly note the correct spelling of my name.
Your response dated 19-Mar-2025 relates to a matter raised in August 2023. The e-mail address you providing is not displayed in your response. How do you expect someone to respond, and after all this time?
Regards,
Malcolm