BR
Benita R
1 reviews | Active since Nov 2022
03 Mar 2023, 14:59
Pathetic Customer Service Simply Asia Gateway
On Wednesday I called in to enquire about the Sushi special that is held. Firstly my call was cut before I can even speak, secondly I called again and I was given a whatsapp number to place an order as I was going to pick up after work. On Whatsapp I requested for the menu, I had received it but when I asked them which specific Sushi is on special I was left on read. Absolutely disgusted by your pathetic customer service as I had an order close to R500 to be placed. I will never be going back to Simply Asia Gateway as your service sucks!
Helpful (0)
Replies (3)0
Replies (3)
Simply Asia's replyOfficial
05 Mar 2023, 16:55Hi Benita,
Thank you for bringing this to our attention. We are very sorry to hear about this unpleasant experience. A team member will be in contact with you to address the matter. Once again we apologise for the inconvenience caused.
Regards,
Simply Asia
Thank you for bringing this to our attention. We are very sorry to hear about this unpleasant experience. A team member will be in contact with you to address the matter. Once again we apologise for the inconvenience caused.
Regards,
Simply Asia
Simply Asia's reply05 Mar 2023, 16:55
Official
Hi Benita,
Thank you for bringing this to our attention. We are very sorry to hear about this unpleasant experience. A team member will be in contact with you to address the matter. Once again we apologise for the inconvenience caused.
Regards,
Simply Asia
Thank you for bringing this to our attention. We are very sorry to hear about this unpleasant experience. A team member will be in contact with you to address the matter. Once again we apologise for the inconvenience caused.
Regards,
Simply Asia
BR
Benita R's updateReviewer Update
08 Mar 2023, 19:20Thank you however uptil today nobody has contacted me. I am awaiting a response from the Gateway Team
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Benita R's update08 Mar 2023, 19:20
Reviewer Update
Thank you however uptil today nobody has contacted me. I am awaiting a response from the Gateway Team
Simply Asia's replyOfficial
09 Mar 2023, 08:33Hi Benita,
Thank you for your message, we have escalated this to the relevant operational team manager and general manager.
Someone will be in contact with you soonest.
Kind regards,
Simply Asia Team
Thank you for your message, we have escalated this to the relevant operational team manager and general manager.
Someone will be in contact with you soonest.
Kind regards,
Simply Asia Team
Simply Asia's reply09 Mar 2023, 08:33
Official
Hi Benita,
Thank you for your message, we have escalated this to the relevant operational team manager and general manager.
Someone will be in contact with you soonest.
Kind regards,
Simply Asia Team
Thank you for your message, we have escalated this to the relevant operational team manager and general manager.
Someone will be in contact with you soonest.
Kind regards,
Simply Asia Team