RK
Ridwan K

1 reviews | Active since Jan 2013

27 Mar 2025, 15:46

No Customer Sevice, Waste of money, food lacking

Greenside Simply:Worst experience from the multiple bad experience. Lack of customer service and communication. No accountability for bad service and food. No management from manager and owner. I have complained on multiple occasions about the food not being made properly but still no change. Wasted +-R500, i purchased 3 x 508 1 x 551 1 x 514. Two issues 1. The 551 did not cashews and it was supposed to this 2. The meat in 508 was not cooked properly it was like boiled meat, we requested for the meat in the 508 to be well done. We phoned them yesterday once opened up to break our fast, we told to bring back to be replaced but today when we returned the food for replacement the was a long discussion/argument with the cashier and chef on the phone with the owner about who will pay for the replacement of the food. My wife called them 1hr before we got there to make sure all is on order and she was told that we just need to collect. I eventually left the bad food there without getting the replacement as they we still debating about the payment for the replacement. The supposed chef didn't even know what the problem was and was arguing with me. I'm sure the would have contained something awful if he had to remake it because he was giving me a **** look. I left my number for the owner to contact me, I'm still waiting.

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Replies (1)
Simply Asia
Simply Asia's reply31 Mar 2025, 08:44
Official
Hi Ridwaan,

We have attempted to contact you through various platforms but have not received a response. If you have any further concerns or complaints, please feel free to reach out to our General Manager, Enzo, at ***.

Kind regards,

Simply Asia