Mr.D & Simply Asia: The Worst Customer Service

On Friday, August 2nd , i placed an order at Simply Asia via Mr.D. At 21.17 pm i received the order to which was incorrect- All 3 meals were a 517 with chicken & no chili paste.

This was clearly the incorrect order as i had placed an order contrary to this (which had to be done numerous times) because upon reviewing each time, the order was constantly incorrect.

On the last attempt, i had reviewed and the order was partially correct, (one item was not showing chicken as an addition), i presumed this was normal.

However when i received the meal, noticing it was incorrect, i had a look at my receipt which stated that all three items were the exact same, obviously having been duplicated.

I had spoken to various agents: 1. Nthuseng Nkhahle - Requested pictures to further investigate, but did not respond . 2. Raqual Raciet- "Quoted " all 3 meals were placed by me as per their order and provided no further assistance

3. Another call center agent with whom the name escapes me- The most insensitive and *********** call center agent. " I had placed an order which obviously the system did not capture, and obviously duplicated the order as all 3 items were exactly the same. He( insensitive agent )refused to accept the possibility of this, obviously not knowledgeable enough to be dealing with such issues. I then mentioned it was 21.30 and left with no food and unable to eat the items delivered as i was fasting and could not consume meat ( Why would i order chicken in that case ?!)." Despite hearing my frustration and pleading for sensitivity, i demanded to speak to his supervisor which he REFUSED to allow. Why would an agent deny a customer their rights ?

I had stated the exact same story to all three agents , all regurgitating their policies and procedures instead of listening to the customer .

I then wrote up a really long email describing for the 5th time my issue, and i was contacted by a Joshua Delcarme who by far was the most sensitive and helpful . He tried to help me as best as possible.

Eventually he provided feedback that he had tried his best to find a solution, however his team leader had responded that he would call me the next day( leaving me with no food at this part of the night and 3 meals paid for which could not be consumed . He also advised that there was no way a refund could be processed and that the system would be looked into.

I received no phone call the day after, clearly indicating the lack of care from the TEAM LEADER.

I received an email from Ziyad Dolan, and his response was that my feedback was shared with the relevant department and IF there was an issue it would be dealt with to which i responded, "Not to bother responding to me with feedback".

At this point i was frustrated and disappointed- I had even complained to Simply Asia who said that , it was Mr.D who should resolve the issue & Mr.D said the vice-versa. I would like to know who then actually cares about the customer ? Two services provided, but absolute disregard for the paying customers needs.

The fact that i have received no refund, no actual diagnosis of the issue & 3 wasted meals , clearly indicates that both Simply Asia ( Fourways Mall ) & Mr. D had no ability to provide a solution to ensure a good reputation is maintained & customer service is upheld.

I will never support Mr D. nor Simply Asia( Fourways ) again ! All restaurants provide for a concession in these events to provide solutions just to maintain customer contentment, however it appears that these two business do not value their customers at all.