most unexceptable pathetic restaurant service ever
<p>Dear Sir/madam,</p> <p> </p> <p>Find attached my timeline regarding my complaint of your Simply Asia Glen Gary branch yesterday.</p> <p>This service is unacceptable and bad for business.</p> <p> </p> <p>Find attach my slip as proof, I also have pictures with the exact time on when we received all meals. (available upon request)</p> <p> </p> <p>Your urgent response are needed in this regards otherwise I will take this further.</p> <p> </p> <p>Waiter on duty : Trainee</p> <p>Manager on duty : Andre</p> <p> </p> <p> </p> <p>Start Time <br />End Time<br />Duration<br />Description<br />Complaint<br />15:00<br />15:01<br />00:01<br />book table for 2 far from the door for 6pm<br /> <br />18:00<br />18:00<br />00:00<br /> <br /> received a table right next to the patio door which opens every 3min the blow an icy cold wind over us<br />18:05<br />18:20<br />00:15<br />order x1 hot chocolate & x1 cappuccino<br /> <br />18:20<br />18:36<br />00:16<br />order x2 duck spring rolls as starters<br /> <br />18:36<br />19:21<br />00:45<br />order x2 meals 505<br />waited 45min which is un-expectable and received the wrong order of 514<br />19:21<br />19:21<br />00:00<br />ordered x2 Brownies & ice cream<br />compliant<br />19:30<br />19:31<br />00:01<br />with a bit of doubt after started eating I called the waiter <br />I asked him I don’t see any cauliflower and asked if this is 505. He responded and said it is 514, I told him we ordered 505 but it’s too late now and in the future he must make mistakes like this. (received the wrong food)<br />19:31<br />19:41<br />00:10<br />after waiting 20min for the Brownies already I called the manager <br />The manager Andre came to me with a slip and said your 505's are on. Then I explained to him we already ate the 514 and are only waiting on the brownies and that I’m not even going to pay for the brownies because the bad service is unacceptable. (Manager got the order wrong).<br />19:41<br />20:25<br />00:44<br />we walked to the till and said we are tired of waiting and want to pay and leave<br />the manager responded and said the brownies are finish so we went back to the table. He served up only one plate after we clearly ordered 2 of each.<br />19:21<br />20:26<br />01:05<br />After waiting 01:05 we received only x1 brownie desert<br />I was so frustrated and didn’t even asked why they only brought one, I just handed it to my friend to finish it while I wait. (brought half of the order)<br />20:26<br />20:35<br />00:09<br />we walked to the Manager Andre at the till and requested the bill<br />he handed us a incorrect bill where they charge us for 505 + 514 and I asked him to give me the correct total. I settle the total and left. When I got home I realised they didn’t even had the chocolate and cappuccino on the slip. (error on the bill)<br />20:35<br />20:38<br />00:05<br />paid and left the premises<br /> <br /> <br /> <br /> <br /> <br /> <br />Total Duration<br />02:38<br /> <br /> <br /> <br /> </p>