**** **** pants on fire

We just ordered over a R1000 worth of food.

The order was placed just after 6:30pm. The delivery was supposed to arrive LATEST at 7:45pm

When I checked to see where the food was, it said that the order was not ready yet and that the new delivery time was going to be 8:10pm.

When I called the restaurant to cancel the order, the manager of the store said that the food had been picked up.

When I asked the driver, he was still waiting for the food.

Please see attached screen shots.

I am absolutely disgusted at the service and especially the lies. Is the manager not aware that the customer can track the order?

Why did she lie to me and tell me that I cannot cancel my order and that the food has left???

When I tried to call her again, the store refused to answer any calls. After 30 minutes of trying the store, we finally got through but by then it's too late.

I am absolutely livid, please kindly contact me at your earliest convenience or give me the store owners number so that I can contact him directly.

I just checked the app again now and food will only arrive at 20:17

SERIOUSLY???????????????? The driver is in Sunninghill now. Why would he go all the way to Sunninghill when we are in Midrand???????