1 reviews | Active since May 2012
Incorrect order received 314 instead of 309
on 09/07/16, after a few recommends I decided to try out Simply Asia, being a Thai food ***** I only have the opportunity to enjoy these tastes when I am JHB. <br> I ordered a 309 (Chicken) with Egg fried rice take away, upon receiving and proceeding to leave the mall I checked the order, the portion of rice is incorrect , plain rice ..... I went back spoke to waiter and manager told them I ordered egg fried rice with the 309 chicken,,,,,, no issues checked slip , they said will sort out asap... 5 minutes later returned with sealed box. My mistake I did not check it the second time , when at getting ready to eat my dinner.... open the box to my surprise I have an order for a 314 - Chicken stir fried rice. quite furious, I then proceeded to cook my own supper.<br> <br> 1- how hard is it to get an order correct ?<br> 2 - you changed order did you realize the price difference I order something that was 50% more expensive than what you gave me.<br> <br> I don't call this good service more like day light *******.<br> <br>
It is with deep regret that you received a disappointing service from one of our Simply Asia stores and I would like thank you for bringing this to our attention.
At Simply Asia we thrive to exceed our customers' expectations, and we value all the feedback we get from our customers.
I have sent your feedback to the store for follow up. Please let me know should no one contact you within 3 days.
Once again your future feedback will always be appreciated and do not hesitate to contact me.
Regards
Olivia
It is with deep regret that you received a disappointing service from one of our Simply Asia stores and I would like thank you for bringing this to our attention.
At Simply Asia we thrive to exceed our customers' expectations, and we value all the feedback we get from our customers.
I have sent your feedback to the store for follow up. Please let me know should no one contact you within 3 days.
Once again your future feedback will always be appreciated and do not hesitate to contact me.
Regards
Olivia
