kH
kevin H

1 reviews | Active since May 2016

19 Sept 2017, 16:07

GUT ACHE - NEVER EVER AGAIN !!!!!!!

Last month my family requested we visit Simply Asia at the Garden Route Mall in George. We ordered our 3 meals and eventually two meals arrived. The waitress advised us that the 3rd meal would be some time as the kitchen staff had forgotten to do the vegetables. After some time the roast duck arrived along with the vegetables. The duck was ice cold and as tough as nails, as though it had been cooked a few days before. We complained to the waitress who advised us that the duck was cold because they had to cook the vegetables. I then requested to see the manager who at the time was slouched over the till desk, and more interested in laughing and joking with the staff, than anything else. He then disappeared to the back of the restaurant. Like an idiot I allowed my family to talk me into eating there again today. We ordered our meals and after about 20 minutes our waitress came to us informing that the curry we had ordered was 'out of stock'. She then proceeded to express her frustration at how the kitchen was being run. We then ordered a beef dish in place of the curry which was as tough as leather and inedible.

Once again the imbecile we believe to be the manager was slouched over the till table and totally uninterested in what the waitress was telling him about our dissatisfaction.

I again requested that he come to our table only to be advised that he had hastely made a retreat and gone to the back for some reason..........what a damn fat idiot.

Get rid of this fool as he will only run this business into the ground.

Never ever to return to this restaurant again.........thanks for the gut ache !!!!!!

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Replies (1)
Simply Asia
Simply Asia's reply20 Sept 2017, 12:15
Official

Dear Customer

We are extremely sorry that you have experienced this at our Simply Asia Garden Route mall branch. We do understand your frustration as this service was not acceptable. We also pride our food on good quality and we apologise that these specific dishes were not up to standard. Please accept our sincere apologies. Kindly email us your contact details to *** and we will address this matter and provide you with feedback soonest.

Regards, The Simply Asia team