MA
Martinique A

1 reviews | Active since Jan 2020

03 Jan 2020, 21:12

EXCELLENT FOOD BUT EXTREMELY POOR SERVICE!!!

I really don't write reviews but feel so upset and disappointed at the service or should i say NO SERVICE at Simply Asia Baywest Mall in Port Elizabeth. No greeting, no smiles or friendliness towards their customers. We came in looking at the menu deciding what to choose as the food is really good. We are regular customers who always take away our meals but decided to try eating at the tables. The table next to us got waited on but not us. After waiting and getting irritated from not being waited on I got up fir the second time to order and pay for our meal. The first time standing at the till I was ignored. Cashiers to busy doing their administration at the till than attending to customers. Drastic improvement is needed by the cashiers. The food was awesome and I take my hat off to the chef and kitchen staff. Excellent job to them.

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Replies (1)
Simply Asia
Simply Asia's reply06 Jan 2020, 12:09
Official
Dear Martinique

We are so sorry to hear about your experience at our Baywest Mall store. Please send your contact details to *** as we would like to address this matter.

Best Regards
Simply Asia Team