JG
Jardiem G
1 reviews | Active since Nov 2016
16 Sept 2024, 19:32
Dry food rude staff
This from someone who has purchased simply Asia for years now. I placed an app order a 566 and a 552 of which the 566 was the driest food iv eaten in a very long time especially from simply Asia. Number 2 The waitress placed the incorrect order for a brown sugar bubble tea where I know for a fact I mentioned wanting the dark chocolate option as the brown sugar isn't good at all, the waitress then proceeded to argue that I said brown sugar, to the point where I just said it's fine and left the store. Disappointing service and I will not visit your store again.
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Simply Asia's replyOfficial
17 Sept 2024, 12:44I’m really sorry to hear about your recent experience. It’s clear that there were a couple of issues with your order that didn’t meet the high standards you’ve come to expect from Simply Asia.
I’m particularly sorry that the 566 was not up to par and that there was a mix-up with your bubble tea order. I understand how frustrating it must have been to feel like your concerns weren’t addressed properly.
Could you please let us know which store you visited? Your feedback is valuable, and I’ll make sure it’s shared with the team at that location to help improve our service. If you’d like to chat further about this, please feel free to reach out to us at ***. We hope to have the opportunity to make things right in the future. Thank you for bringing this to our attention.
I’m particularly sorry that the 566 was not up to par and that there was a mix-up with your bubble tea order. I understand how frustrating it must have been to feel like your concerns weren’t addressed properly.
Could you please let us know which store you visited? Your feedback is valuable, and I’ll make sure it’s shared with the team at that location to help improve our service. If you’d like to chat further about this, please feel free to reach out to us at ***. We hope to have the opportunity to make things right in the future. Thank you for bringing this to our attention.
Simply Asia's reply17 Sept 2024, 12:44
Official
I’m really sorry to hear about your recent experience. It’s clear that there were a couple of issues with your order that didn’t meet the high standards you’ve come to expect from Simply Asia.
I’m particularly sorry that the 566 was not up to par and that there was a mix-up with your bubble tea order. I understand how frustrating it must have been to feel like your concerns weren’t addressed properly.
Could you please let us know which store you visited? Your feedback is valuable, and I’ll make sure it’s shared with the team at that location to help improve our service. If you’d like to chat further about this, please feel free to reach out to us at ***. We hope to have the opportunity to make things right in the future. Thank you for bringing this to our attention.
I’m particularly sorry that the 566 was not up to par and that there was a mix-up with your bubble tea order. I understand how frustrating it must have been to feel like your concerns weren’t addressed properly.
Could you please let us know which store you visited? Your feedback is valuable, and I’ll make sure it’s shared with the team at that location to help improve our service. If you’d like to chat further about this, please feel free to reach out to us at ***. We hope to have the opportunity to make things right in the future. Thank you for bringing this to our attention.