HK
Hayline K
1 reviews | Active since Aug 2024
28 Aug 2024, 10:35
DISSAPOINTMENT OF SUPPOSE TO BE GOOD ASIAN FOOD
We bought 2 x 514's last night at Simply Asia Cape Gate. 1 x Beef and 1 x Seafood. My husband required that they make it spicy as well. When we got home and opened the food it did not even have any colour. The seafood was rubbery and did not have any taste. The Beef my husband complained also was tasteless. I was so disgusted with the food and told my husband I am actually very disappointed that we have just waisted our money. I would have added a copy of the slip but the cashier took the slip when we collected.
Helpful (0)
Replies (3)0
Replies (3)
Simply Asia's replyOfficial
17 Sept 2024, 12:46I’m really sorry to hear about your experience at Simply Asia Cape Gate.
Your feedback is crucial, and I’d like to address these issues promptly. If you could let us know more details about your visit, such as the date and time, that would be very helpful. Although you don’t have the receipt, we’ll still be able to look into this matter with the information you provide.
Please feel free to reach out to us at ***. We appreciate you bringing this to our attention and hope we can work to make things right for you in the future. Thank you.
Your feedback is crucial, and I’d like to address these issues promptly. If you could let us know more details about your visit, such as the date and time, that would be very helpful. Although you don’t have the receipt, we’ll still be able to look into this matter with the information you provide.
Please feel free to reach out to us at ***. We appreciate you bringing this to our attention and hope we can work to make things right for you in the future. Thank you.
Simply Asia's reply17 Sept 2024, 12:46
Official
I’m really sorry to hear about your experience at Simply Asia Cape Gate.
Your feedback is crucial, and I’d like to address these issues promptly. If you could let us know more details about your visit, such as the date and time, that would be very helpful. Although you don’t have the receipt, we’ll still be able to look into this matter with the information you provide.
Please feel free to reach out to us at ***. We appreciate you bringing this to our attention and hope we can work to make things right for you in the future. Thank you.
Your feedback is crucial, and I’d like to address these issues promptly. If you could let us know more details about your visit, such as the date and time, that would be very helpful. Although you don’t have the receipt, we’ll still be able to look into this matter with the information you provide.
Please feel free to reach out to us at ***. We appreciate you bringing this to our attention and hope we can work to make things right for you in the future. Thank you.
HK
Hayline K's updateReviewer Update
18 Sept 2024, 14:57Good afternoon
Please note that the purchase was on 27 August 2024, as stated in the e-mail the previous evening and also the time was just after 19:00pm. It was an elderly man that was assisting my partner at the counter. I am not sure why this matter is not addressed asap as the responses on the original review is also slacking like the service received.
Thank you
Please note that the purchase was on 27 August 2024, as stated in the e-mail the previous evening and also the time was just after 19:00pm. It was an elderly man that was assisting my partner at the counter. I am not sure why this matter is not addressed asap as the responses on the original review is also slacking like the service received.
Thank you
HK
Hayline K's update18 Sept 2024, 14:57
Reviewer Update
Good afternoon
Please note that the purchase was on 27 August 2024, as stated in the e-mail the previous evening and also the time was just after 19:00pm. It was an elderly man that was assisting my partner at the counter. I am not sure why this matter is not addressed asap as the responses on the original review is also slacking like the service received.
Thank you
Please note that the purchase was on 27 August 2024, as stated in the e-mail the previous evening and also the time was just after 19:00pm. It was an elderly man that was assisting my partner at the counter. I am not sure why this matter is not addressed asap as the responses on the original review is also slacking like the service received.
Thank you
Simply Asia's replyOfficial
07 Nov 2024, 15:29Hello,
We’re truly sorry to hear about your recent experience with us. Please know that we’ve escalated this matter, and our operations team will be reaching out to you shortly to address it.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Simply Asia's reply07 Nov 2024, 15:29
Official
Hello,
We’re truly sorry to hear about your recent experience with us. Please know that we’ve escalated this matter, and our operations team will be reaching out to you shortly to address it.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.