1 reviews | Active since Jun 2016
Disrespect, unprofessionalism and appalling service. The triad of disappointment at Simply Asia Plattekloof.
<p>After ordering takeaway meals via telephone, we were told to wait 45 minutes before collecting our orders. After putting our studies on hold to collect our order, we arrived at Simply Asia only to find out our order had been taken down incorrectly even after repeating our order at least 3 times. It was then said that we would have to wait an additional 30-45 minutes for our correct order which was unacceptable. Upon speaking to the manager, nothing was changed. She hadn't even apologized for the mess or offered a solution to the problem. Her whole attitude was demeaning to us as students, we were just as much paying clients as any older customers who walked through that door. Furthermore the same situation happened to an older male of, let's just say a fairer skin colour, and the manager was suddenly apologetic and attentive to all of his needs for the all of five minutes he was waiting for his food while actively ignoring us, students who have been waiting for an excess of 40 mintues by this time. After finally receiving our food only half our order was rung up yet again and we were told we had to wait for the other half to be rung up and made...yet again. </p> <p>The whole situation was poorly managed and left us as the clients feeling disgusted at the service we received. After this whole ordeal the least that could have been done was for the manager of Simply Asia to apologize for the incomptence of her staff and her lack of interest in our predicament. </p> <p>From my side at least some compensation from the branch should have and should be done for all the time wasted arguing over food that was eventually cold AND still not made to the specifications it was ordered.</p> <p> </p> <p> </p>
Dear Zainab
Thank you for contacting us with your feedback. It is unfortunate that you have had such an unpleasant experience at one of our Simply Asia Stores. A representative will be in touch with some feedback.
Please feel free to contact us should you have any further comments or queries or should the matter not be resolved in a satisfactory manner.
Kind regards
The Simply Asia Team
Dear Zainab
Thank you for contacting us with your feedback. It is unfortunate that you have had such an unpleasant experience at one of our Simply Asia Stores. A representative will be in touch with some feedback.
Please feel free to contact us should you have any further comments or queries or should the matter not be resolved in a satisfactory manner.
Kind regards
The Simply Asia Team
