Card not registered. Points and birthday voucher gone.

I went to Simply Asia Glengarry on Sunday 29th July 2018. I wanted to use my birthday voucher where I was told my card had a zero balance on. I then went online Monday onto your website laid a complaint and called your number twice I found on your website and I was transferred to marketing for each call about waited for about 5-10 minutes and eventually I dropped, I then resorted to a 3rd point of contact being Facebook where I was asked to email marketing after I explained that it's my 3rd point of contact for the day and I was upset, the person replying to my inboxes was so unprofessional and unhelpful. I gave all my details and obviously expected the person to communicate with me via email or call me instead the person asked me to Call in when I told the person I called earlier twice and they had my details so they could call me and my dismay still no call or email the correspondence remained on Facebook inbox and it's a very unprofessional method. To date I am unhappy with the outcome of the Resolution given by simply Asia inbox. My card has been swopped or something in store and was not registered. The only time I use my card is in store when swiping for the accumalation of points. I want compensation for the inconvenience of this whole situation as this is the 2nd year my card mysteriously was unregistered after registering it last year and my points accumulated is gone. I want my points, my birthday voucher and compensation for the inconvenience incurred and unprofessional manner this was handled in.