KL
Kerushini L
1 reviews | Active since Dec 2015
26 Feb 2016, 22:02
Beef instead of seafood and a 2 hour delay
Upon ordering a seafood meal I opened the box to find beef. Firstly this was supposed to be a prawn and calamari curry noodles. Instead I find a beef dish that totally infringes on my religious beliefs. I was totally disgusted to find that the store in question Simply Asia Kenilworth promised a replacement meal of the correct meal and would be at my house in 40 minutes. 2 hours later I find myself posting his distasteful report on this site. I spoke to the manager - Richard and up to this time he hasn't had the decency to return my call with an explanation or apology. This is SIMPLY UNACCEPTABLE.
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Replies (1)Simply Asia's replyOfficial
02 Mar 2016, 14:14Hello Kerushini ,
Thank you for contacting us with your feedback. It is unfortunate that you have had such an unpleasant experience at one of our Simply Asia Stores. An Operations Manager has been assigned to investigate the matter. A representative will be in touch with some feedback.
Please feel free to contact us should you have any further comments or queries or should the matter not be resolved in a satisfactory manner.
Kind regards
The Simply Asia Team
Thank you for contacting us with your feedback. It is unfortunate that you have had such an unpleasant experience at one of our Simply Asia Stores. An Operations Manager has been assigned to investigate the matter. A representative will be in touch with some feedback.
Please feel free to contact us should you have any further comments or queries or should the matter not be resolved in a satisfactory manner.
Kind regards
The Simply Asia Team
Simply Asia's reply02 Mar 2016, 14:14
Official
Hello Kerushini ,
Thank you for contacting us with your feedback. It is unfortunate that you have had such an unpleasant experience at one of our Simply Asia Stores. An Operations Manager has been assigned to investigate the matter. A representative will be in touch with some feedback.
Please feel free to contact us should you have any further comments or queries or should the matter not be resolved in a satisfactory manner.
Kind regards
The Simply Asia Team
Thank you for contacting us with your feedback. It is unfortunate that you have had such an unpleasant experience at one of our Simply Asia Stores. An Operations Manager has been assigned to investigate the matter. A representative will be in touch with some feedback.
Please feel free to contact us should you have any further comments or queries or should the matter not be resolved in a satisfactory manner.
Kind regards
The Simply Asia Team
