Bad Service not once but TWICE in one month

<p>During the fasting month i was craving alot for simply asia and visited the Simply Asia at Mall of The South on the 17th june, we arrived early and reserved a table to which we were informed we dont need to as they will have seats available. we arrived atleast 20min before time to break fast and we werent seated we walked in and sat with a waiter coming after a few minutes. The resturant was not full so i expected the food to be done at a faster rate than normal. the problem was not with the food it was with the staff that had served us. I feel waiters are unprofessional and untrained to look after customers in a good manner. Whenever we requested something from our waiter she was never to be found and when she arrived i was not in the mood to order additional items. After completion of our meal i waited 15 minutes to recieve our bill and when recieved i additional charges on my bill to which it took them another 5 minutes to sort out. The waiter still made me feel as if it was compulsory to give her a tip after thehorrible service given </p> <p>I felt Due to past experiences being good i wiuld give them a chance and visit them again this past saturday the 24th June only to be more disapponited than i was on my last visit. Again the store wasnt as full as compared to other stores however the service was horrible. Arriving 15 minutes before breakig fast i placed my order for sushi and requested water as i knew theres a possibility that the sushi might take longer than expected however i waited almost 20min for a glass of water just to break my fast. i stood up andwent to the front desk to request for my water as i have been waiting long enoughinquiring who is the manager who didnt seem to be bothered much. our sushi arrived 30 min after placing an order and it was the wrong order the waiter did not take down the order correctly and written down we would like two of the same dish,the sushi was sent back and returned. When the sushi returned i had a piece and noticed something wa not correct,one dish was missing a main ingredient(Mayonnaise) i waited for the waiter AGAIN as the previous week and she came to take away the dish, the mayonnaise was brought to me 5MINUTES LATER!! totally unacceptable.</p> <p> </p> <p>We plaed our order for our main meal and werent given the option for the soup(The promotional message for the month of june) i asked the waiter do we not recieve the soup as mentioned she didnt repond. again Totally unprofesssional</p> <p> </p> <p>The quality of the food is amazing however i am deeply disappointed with the customer service offered. Seems higher management need to send staff for professional training to deal with customers and how to handle complaints in a professional manner to keep customers. Being a reuglar customer at the store fo rthe amazing food , i would not refere anyone to the brance due to the poor customer service</p> <p> </p>