KJ
Ken J

1 reviews | Active since Mar 2021

09 Oct 2024, 15:09

Bad Service and Food!

Terrible experience at Brooklyn Mall Simply Asia today! ***********, untrained staff, from "Manageress" down ! Two hours to be served Tom Yum soup and what was meant to be Chicken Satay with "peanut" sauce. One small piece of chicken per skewer, 4 skewers, R 65 ! The chicken was like rubber, Im sure it was boiled and then dumped into hot oil - not as I know a Satay! We couldn't taste the peanuts in the peanut sauce which, was just enough for 2 of the skewers, more was requested and billed R 15 !!!

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Replies (1)
Simply Asia
Simply Asia's reply07 Nov 2024, 15:24
Official
 
Hello,
We’re truly sorry to hear about your recent experience with us. Please know that we’ve escalated this matter, and our operations team will be reaching out to you shortly to address it.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.