NA
Nabeela A

1 reviews | Active since Mar 2016

02 Mar 2016, 13:44

Bad service

I am a pregnant women who had a craving for Simply Asia famous 514 dish with the cashew nuts and all.<br> My husband and i decided to get it last night at Simply Asia in Cavendish mall. <br> <br> i do not no the name of the manager but he was behind the counter , he did not look up at us, did not acknowledge us being there or even ask if he could help us. <br> <br> after standing there for 10 minutes i then cleared my throat and he looked up . he then took my order. with he's face hanging on the floor. i ordered the beef 514 with no veg only cashews and spring onion. because im a regular customer i always make sure i check my meal before leaving because they always seem to get confused between chicken and beef.<br> when i recieved my meal i peeked in the box and saw beef pieces right on top. then i left.<br> when i got home i opened the box and to my surprise i found a half box of noodles and 1 big piece of beef on the top which made the box seem full. the box was literally half and absolutely NO cashew nuts . i was so dissapointed because i paid R80 for a meal and didnt get what was expected. <br> <br> i was disgusted at the customer service from the manager himself and of the meal i recieved.

0
Replies (1)
Simply Asia
Simply Asia's reply04 Mar 2016, 15:24
Official
Hello nabeelae,

Thank you for contacting us with your feedback. It is unfortunate that you have had such an unpleasant experience at one of our Simply Asia Stores. A representative will be in touch with some feedback.

Please feel free to contact us should you have any further comments or queries or should the matter not be resolved in a satisfactory manner.

Kind regards
The Simply Asia Team