cC
claasl C
1 reviews | Active since May 2016
09 Dec 2023, 18:12
Bad service
Good day, was at Brooklyn Store. What terrible service. Waiter Rose handed us over to a trainee who don't understand anything. I received my sushi, more than half a hour later my guests sushi still did not arrive. I asked him I want the deep fried sushi, he had no clue what it was. No one, not the manager, came to ask if the sushi was in order. My sushi tasted horrible since it was standing on the table in the heat for how long and wasn’t fresh anymore. Further, the 2 bills R216 and 319 doesn't want to scan to earn points on my app. What a disappointed was our lunch.
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Replies (3)
Simply Asia's replyOfficial
10 Dec 2023, 07:24Hi Lourens,
Thank you for your feedback. We apologize for the poor experience you had at our store and have looked into the matter internally. Our regional Operations manager will be in contact with you shortly.
Kindest regards,
Simply Asia
Thank you for your feedback. We apologize for the poor experience you had at our store and have looked into the matter internally. Our regional Operations manager will be in contact with you shortly.
Kindest regards,
Simply Asia
Simply Asia's reply10 Dec 2023, 07:24
Official
Hi Lourens,
Thank you for your feedback. We apologize for the poor experience you had at our store and have looked into the matter internally. Our regional Operations manager will be in contact with you shortly.
Kindest regards,
Simply Asia
Thank you for your feedback. We apologize for the poor experience you had at our store and have looked into the matter internally. Our regional Operations manager will be in contact with you shortly.
Kindest regards,
Simply Asia
cC
claasl C's updateReviewer Update
11 Dec 2023, 12:02My issue is that, while we waited for my friend's sushi, I was sitting in the sun with my sushi for an extended period of time. Nobody, including the manager, the waiter, or the trainee waiter, came to apologize or clarify the issue. My plate of sushi remained on the table for a considerable amount of time since I was hesitant to finish it before the other sushi arrived, which is why the quality of service was subpar. I don't think the sushi was particularly nutritious being in such intense heat. I should have actually requested a fresh plate of sushi.
cC
claasl C's update11 Dec 2023, 12:02
Reviewer Update
My issue is that, while we waited for my friend's sushi, I was sitting in the sun with my sushi for an extended period of time. Nobody, including the manager, the waiter, or the trainee waiter, came to apologize or clarify the issue. My plate of sushi remained on the table for a considerable amount of time since I was hesitant to finish it before the other sushi arrived, which is why the quality of service was subpar. I don't think the sushi was particularly nutritious being in such intense heat. I should have actually requested a fresh plate of sushi.
Simply Asia's replyOfficial
11 Dec 2023, 14:53Enzo Cocca, the Group general manager, and Stephan Ferreira, Regional Executive Operations manager for Gauteng have been on contact with you via email. Please direct your communications directly to them. Further discussion via this platform is no longer required.
Regards,
Simply Asia's reply11 Dec 2023, 14:53
Official
Enzo Cocca, the Group general manager, and Stephan Ferreira, Regional Executive Operations manager for Gauteng have been on contact with you via email. Please direct your communications directly to them. Further discussion via this platform is no longer required.
Regards,