Simmons Mattress gave up after 9 years. No help from anyone cos there is new policies in place.

It would have been appreciated if at the time of purchase the sales rep brings all of the attached to our attention. Not only on the day we log a complaint. At that time the rep was very happy to accept my payment of R22000 and telling us about the guarantee etc. But when we really have a problem, it becomes an issue and obviously as usual we never get assistance because of NEW conditions that we were not aware about. We spend that kind of money to get VALUE FOR MONEY. However in this case that was not it.

I guess I will have to throw away that so called BEST MATTRESS worth R22000 and buy a new one.

I’m not ONE BIT happy or satisfied at this stage. Whenever there is help that is needed, new conditions arise. For Simmons it is easy to say indirectly “Go to hell” but for customers it’s our hard earned savings that we expect to last at least 15-20 years?

It really is not worth investing so much money on a mattress that after 8/ 9 years, you feel like you back is broken when you wake up in the morning. For 3 years my kids slept on the bed and we have been using it after that. However after a while it is awful. Dont waste you money or listen to Reps and there lies about lifetime guarantee or warranty. There are hidden policies they dont tell you upfront! Just to get your sale!! Never again will I trust Simmons!