Shocking Simmons Circus

The worst customer service in South Africa, and that is saying something. Firstly the weight rating of their beds are incorrect, mine collapsed, whilst being over 30kg under the weight rating. Takes 3weeks + to get a refurbished unit. During the 3 weeks, this is when the fun starts. They call to deliver, don't confirm times. Miss delivery date, then make the second delivery date but with someone else's bed, and it then takes them another attempt to do their job properly, which they still can't do as they arrange an early morning delivery with me, noone pitches by 12pm. I have to call them and then they advise the driver will call me, nothing. Then I call the customer service, 3 times to get feedback as they also can't get hold of the driver, but they then advise well sorry the driver was there at the 2pm but couldn't get hold of me. No missed calls from my security at the gate or the driver, but the representative is of zero assistance. All she can say is sorry the customer service is out until the new year. Try again then. Shocking. Useless. Pathetic.