Rude Manager and bad customer service

I emailed Simmons to enquire about the warranty on my mattress. It had a 10yr warranty and was damaged where the springs were coming through. After a week of no response, I emailed them again. I then reeived a n email from Graeme Robinson who asked a few general questions to which I responded. He then emailed his Manager (Ayesha Naidoo) to get direction from her. She responded to him and copied me in and was very rude. She stated that he should just give me a costing as it was clear that I had no idea what warranty meant.<br> I was appalled and very insulted at her condescending tone. I sent her an email to say how disappointed I was to receive her email and how insulted i felt. She hasnt even had the decency to respond. Mr Robinson sent me the repair cost and I was shocked to see that it was substantially more than i had paid (in cash) for the original bed-set. I might as well buy a new mattress.<br> Simmons claims to be the top mattress manufacturers in the country but their customer service and product quality leaves much to be desired. Their senior managers should have more tact and courtesy in dealing eith customers.