Poor quality beds and service from Simmons SA

Two three quarter Simmons beds ie base sets and mattresses were purchased from Ideal furnishers in December 2015.

We kept complaining that they were uncomfortable and faulty.

Simmons sent out their representative who found one mattress to be faulty in 2017 and it was changed.

We are often overseas and reported the beds as still being faulty. Simmons came out again and found them both to be faulty, but refuses to swap or repair unless we pay R1200.00.

They say that there is an Eight year warranty to replace and fix as we are out of the Two year guarantee.

We have complained all the time, and as you can see one of the mattresses was replaced a few months ago.

We have also been away for most of the time.

The beds were faulty and are still faulty and it is shocking that after spending so much on these beds Simmons refuse to sort them out!