Matress exchange without hassles

We bought a new bed from dial-a-bed last year and recently noticed that the mattress was losing its original shape. Out of concern I contacted dial-a-bed and expected to be given a headache with whatever process was going to be followed. I spoke to the sales person at dial-a-bed who informed me that they will log a call to Simmons and I will be contacted to advise of the way forward. This was on the 11th of March. I received a call from Salome at Simmons on the 14th of March to get more detail about the problem and to advise me that an inspector will be sent out. The inspection was done by Maxwell on the 18th of March. Salome then called me on the 19th of March to inform me that the mattress will be replaced. I received a new matress on the 25th of March. All this happened without me needing to do any follow ups with Simmons. I'm really impressed with the service I received thanks to the team at Simmons. I will definitely be referring business your way.