Bed collapses and won’t replace!!

I saved up for a long time to replace my Simmons bed with a new top of the range Simmons bed. It cost us almost R30000.00. That’s a lot of money for us.

The bed has a 3 year warranty. It is now only two years old, still in warranty, and the mattress and the memory foam have collapsed!!!

The Simmons based Inspectors came and checked our bed. They said the mattress has at least two large soft spots and the memory foam is dented and no longer returns to its original shape. They said the bed must be replaced.

Now today Simmons South Africa call me to say they will repair the bed!!! REPAIR!!! The bed breaks after only two years and now they not going to replace it but rather repair it!! I don’t think that is conducive of the values of Simmons, or the of the reason we buy such expensive beds!!

I’ve just had spinal surgery two weeks ago and now I must sleep on a broken bed that has been “repaired”. ?? Is this the values I bought into when I spent R30000.00 on a top of the range bed??

I think repairing is a poor show and unacceptable to us. I think Simmon should honour their warranty, customer promise and company values and replace the bed!! BUT it seems that no one at Simmons South Africa is interested in my point!!!!!!