Avoid at All Costs

Disappointed Customer - False Diagnosis, Damaged Appliance, Unprofessional Service

Silvex Ltd was sent by my insurance company to assess my faulty Miele dishwasher. The experience was a complete nightmare.

*********** Diagnosis: The technician arrived, took one look, and declared the motherboard unrepairable due to unavailable parts ****rue for Miele). This led to him advising me to replace the entire appliance, costing me significantly more. Damaged Property: During his attempt to access the motherboard, the technician stripped and damaged the panel of my dishwasher. Unprofessional Conduct: The technician took work calls while supposedly working on my appliance and even complained about other customers to me. Additionally, he threatened not to take responsibility for any ***** damage during his work. Faulty Report: The final report contained inaccurate information about the fault (assuming a faulty water pump without any inspection) and even had incorrect details regarding a replacement unit. This resulted in my insurance claim rejection. Appalling Customer Service: Following up with Silvex Ltd proved equally frustrating. Calls to the office went unanswered, and the promised return call from a manager never materialized. Finally, an email response directed me to the terms and conditions, offering no help. When I reached the customer service manager, she was rude and dismissive, refusing to connect me with the owner and eventually hanging up on me. This company's lack of expertise, unprofessional conduct, and disregard for customer concerns are unacceptable. My experience highlights the risk of using Silvex Ltd.

Strongly recommend avoiding this company and requesting a different assessor from your insurance provider.