Silver oaks boutique hotel a no go.

Just stayed at Silver Oaks boutique hotel in Durban. It is apparently a 4 star graded hotel but this establishment calls into question the integrity of the grading council. Firstly it is graded as a guesthouse but operates as a hotel? No remotes to exit or enter. No room keys as the system has been broken for months. No reception as it is defunct. Things don't work. Extremely dated. Being held together as a subsistence business where money does not flow back into the business. Vagrants right outside gate everyday.